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Terms and Conditions

Terms and Conditions for Sale of Koi & Pond Products

Koi delivery is £12.99 per order.

Delivery is before 12 noon by our specialist courier. You can order as many koi as you like for just one delivery charge.
Buy with confidence from the Koi specialists, established since 1980
Please let us know when your Koi have arrived and settled in.
If you would like any help or advice before placing an order please contact us via our website contact form or by phone on 01384 877150
To ensure next day delivery please place your order before 12 between Monday to Thursday and let us know when you would like delivery.
Delivery is only within the mainland UK

Please note that all Koi are carefully inspected before delivery and if any fish are found to be less than perfect we will not ship them. Although the website stock lists are updated daily, on rare occasions a Koi may be sold in the shop but still advertised on our web site. In either case if you have placed an order we will contact you to see if you would like a replacement Koi or a refund.
Whilst koi may be advertised as being of a particular sex there is no guarantee that this is the case. We do our best to check the sex of the koi, however, it is not always possible to be 100% sure of the sex in younger koi. Some koi may look like one sex whilst actually being of the other sex.
Unfortunately no refunds will be given should the koi later be found to be of a sex other than that it was advertised for sale as.
All sales are covered by our general Terms of use - found below.

 

 

Terms and Conditions for Sale of Aquarium Products 

Aquarium fish delivery is £12.99 per order.

Delivery is before 12 noon by our specialist courier. You can order as many fish as you like for just one delivery charge.
Buy with confidence from the Aquatic specialists, established since 1980.
Please let us know when your fish have arrived and settled in.
If you would like any help or advice before placing an order please contact us via our website contact form or by phone on 01384 877150
To ensure next day delivery please place your order before 12 between Monday to Thursday and let us know when you would like delivery.
Delivery is only within the mainland UK

Please note that all fish are carefully inspected before delivery and if any fish are found to be less than perfect we will not ship them. Although the website stock lists are updated daily, on rare occasions a fish may be sold in the shop but still advertised on our web site. In either case if you have placed an order we will contact you to see if you would like a replacement fish or a refund.
Whilst fish may be advertised as being of a particular sex there is no guarantee that this is the case. We do our best to check the sex of the fish, however, it is not always possible to be 100% sure of the sex in younger fish. Some fish may look like one sex whilst actually being of the other sex.
Unfortunately no refunds will be given should the fish later be found to be of a sex other than that it was advertised for sale as.
All sales are covered by our general Terms of use - found below.

 

 

Online conditions of website use

"It is a condition of use of the Website that you accept and agree to the following Terms and Conditions of Prestwood Petzone. No other terms shall apply unless stated below. These terms may be varied by Prestwood Petzone from time to time and revised terms will be deemed to apply at the relevant time in respect of your use of the Website. By proceeding to use the Website you agree to be bound by the following: Prestwood Petzone reserves the right to alter or delete material from the Website at any time and may, at any time, revise these terms by updating this posting. You are bound by any revision and should therefore periodically visit this page to review the then current terms. Whilst Prestwood Petzone uses reasonable efforts to include accurate and up to date information in the Website, Prestwood Petzone makes no warranties or representations as to the accuracy of any information given. Prestwood Petzone assumes no liability for any errors or omissions in the content of the Website. Prestwood Petzone has not reviewed and does not review the sites that are linked to this Website and is not responsible for the content of nor any liability arising in respect of any off-site pages or any other sites linked to the Website. Although Prestwood Petzone may from time to time monitor or review the materials on the Website, Prestwood Petzone is under no obligation to do so and assumes no responsibility or liability arising from any such content. Prestwood Petzone makes no representation or warranty about the accuracy or suitability of any content on the Website and all other implied warranties are excluded to the fullest extent permissible under English law. By using the Website you hereby agree not to rely on any of the information contained herein. Under no circumstances shall Prestwood Petzone be liable for any direct, incidental, special, consequential, indirect or punitive loss or damages that result from the use of the materials on the Website or the materials on any sites linked to the Website or any services offered on the Website. The Website is controlled and operated by Prestwood Petzone from the United Kingdom and complies with English law. Those who choose to access the Website from locations other than the United Kingdom do so on their own initiative and are responsible for compliance with any applicable local laws and any liability arising in respect of the same."

Prestwood Petzone is the trading name of Prestwood Aviaries and Aquatics Ltd any use of the term Prestwood Petzone in these terms refers to Prestwood Aviaries and Aquatics Ltd (referred to in these conditions as "we" or "us").

Terms and conditions for transactional part of the Website

The following terms and conditions apply to all transactions carried out by you on this Website. By entering this Website and making your first purchase, you accept these terms and conditions.

GEOGRAPHICAL RESTRICTION

1.1 This Website is only intended to be used and accessed in the United Kingdom (including Northern Ireland and Islands) and the Republic of Ireland. We cannot accept any orders from outside these countries.

PRICE AND PAYMENT METHODS

1.2 All prices are in pounds sterling (unless otherwise stated). Payment must be made in pounds sterling.
1.3 Payment can be made via Paypal as shown on our Website.
1.4 Payment by card is subject to authorisation by the card issuer. If such authorisation is refused to us, we will not be liable for any delay or non-delivery.
1.5 We will take all reasonable care to keep your order and payment details secure. But we will not be held liable for any loss you might suffer if a third party obtains unauthorised access to any data you have submitted to the Website, unless such loss has been caused by our negligence.
1.6 Alternatively, you may make your payment by fax on 01384 877101.Or by posting a cheque for the full amount of your order including P&P to Prestwood Petzone, 41 Wolverhampton Road, Stourbridge, West Midlands, DY7 5AF. Goods will be dispatched on cheque clearance.
1.7 If payment is made by credit or debit card, the card will be debited when the order is placed.
1.8 The price of our goods may be increased or decreased from time to time and there may be a delay in amending the prices on the Website. If this happens we will check with you to see if you wish to receive the goods at this increased price. We accept no responsibility for manifest errors in the prices shown on the Website.
1.9 All prices are inclusive of VAT and exclusive of delivery costs.

PLACING AN ORDER

1.10 The goods displayed and information about goods and prices on our Website are an invitation to you to offer to buy.
1.11 An order is placed when you click the buy button on our order form or fax to us your order form on 01384 877101 Payment details must be provided at time of ordering.
1.12 We shall acknowledge receipt of your order with an email or fax confirmation. We reserve the right to refuse your order or part order.
1.13 The order shall be accepted by us when you receive our acknowledgement. The date and time of the order shall be the date and time at which you first have access to the confirmation message.
1.14 Once we have confirmed acceptance of your order, we shall keep a copy of it on file [for 6 months, together with a copy of these terms]. If you wish to see a copy, please e-mail us via the website contact form. Or phone on 01384 877757
1.15 If you receive confirmation of an order which you did not place, or if the details in the confirmation do not match the order which you placed, or intended to place, you must contact our customer services immediately via the website contact form Or phone on 01384 877757 to cancel the order or correct the details.

DELIVERY

1.16 We do our best to supply the goods ordered by you, in most cases within five working days of the order date. Certain products will take longer to deliver.
1.17 All goods are offered subject to availability. You will be advised of any delay in delivery times or if your goods are not available. If your order cannot be fulfilled or is delayed beyond 21 working days, you will be offered the choice of a full refund or alternative goods of equivalent quality and price.
1.18 Delivery is charged as follows:
1.19 If your goods are damaged in transit or the wrong goods are delivered please e-mail us via the website contact form. Or phone on 01384 877757

RETURNS POLICY

1.20 If for any reason you wish to cancel your order within 7 working days of the receipt of goods delivered to you, please notify us by email on please e-mail us via the website contact form. Or phone on 01384 877757 and return any goods which have been delivered to you to: Prestwood Petzone, 41 Wolverhampton Road, Stourbridge, West Midlands, DY7 5AF. Return of goods after the 7 working day period is entirely at our discretion.
1.21 All goods to be returned under this policy must be packaged securely, together with the packing slip sent with the goods. We recommend that you return goods by recorded delivery.
1.22 On return of goods under this policy, we shall refund all sums paid by you, less the direct cost of return postage. If the return is due to a fault of ours, then all sums including return postage shall be refunded.
1.23 Except in the case of faulty or damaged goods, this right to cancel does not apply to:
1.23.1 goods made up to your specification or highly personalised Goods which are liable to deteriorate rapidly Periodicals, books, DVDs, videos or magazines.
1.24 This returns policy does not affect your statutory rights.

COMPLAINTS

1.25 If you have any complaints about your goods or the services offered on this Website, we will be happy to hear from you. Please contact us at Prestwood Petzone Wolverhampton Road, Stourbridge, West Midlands, DY7 5AF please e-mail us via the website contact form. Or phone on 01384 877757

PRIVACY & DATA PROTECTION

1.26 It is our policy to take all necessary steps to ensure that personal data that we hold about our customers is processed fairly and lawfully. We will take all necessary steps to implement this policy.
1.27 In order to process your order for goods we shall require your name, address and address for delivery (if different) and email address. We shall also require the information necessary for payment by cheque or by credit or debit card.
1.28 We may from time to time use your details to send you information by email, post or fax about our special offers and other information that you may find useful. In addition we may send your name on to carefully selected third parties who may contact you with similar information. If you would rather not receive this information please e-mail us please e-mail us via the website contact form. Or phone on 01384 877757

DISCLAIMERS AND LIMITATIONS OF LIABILITY

1.29 We do not warrant that use of our Website is entirely free from the risk of viruses or other damaging components.
1.30 Where individual products are subject to additional warranties or guarantees given by their manufacturers, you are responsible for applying for the warranty in accordance with the manufacturer's instructions. Such warranties are not enforceable against us, but only enforceable against the manufacturer.
1.31 This does not affect your statutory rights with respect to goods purchased from us.
1.32 This site may contain links to other Internet sites that are not owned by us. These links are provided for your convenience and information only. We are not responsible for the content of such sites or for transactions between you and such sites or for personal data, which such sites may collect or place on your computer.

JURISDICTION

1.33 These terms and conditions are subject to English Law and to the non-exclusive jurisdiction of the English courts.

SUPPLIER DETAILS

1.34 Our full name is Prestwood Aviairies and Aquatics Ltd (Company number 3113499) and our registered office is at 41 Wolverhampton Road, Prestwood, Stourbridge, West Midlands DY7 5AF
1.35 If you need to contact us quickly, please send an email via the website contact form. Or phone on 01384 877757
1.36 We are registered for VAT, number: 277104952

WEEE Regulations

Waste Electrical and Electronic Equipment Logo

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

No Bin

Prestwood Petzone is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.
For example, if a customer bought a new pond pump from us we would accept their old pond pump and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown to the right.
Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

Copyright

All Web site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software and all other material on this Web site are copyright Prestwood Aviaries and Aquatics Ltd. All rights reserved. Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with Prestwood Petzone or for personal home reference or for a single hard copy of an information page to be downloaded for personal home use. Any other use of materials on this Web site, including reproduction for purposes other than those noted above, modification, distribution, resale or re-publication without the prior written permission of Prestwood Petzone is strictly prohibited.